Shipping & Return Policy
Shipping Policy
All successful orders received will be shipped by Twinkle Tup. All orders will be shipped out within 3-5 working days from the date of order.
Free Shipping is available on all prepaid orders.
Returns Policy
In case the customer wishes to return the product and the return is approved by us (to check eligibility, check returns policy), the customer need not worry. A reverse pickup will be arranged and our logistics partners will collect the products from the customers end. The pickup will be done within 7 working days of raising the request. Only where the our logistics partners cannot pick-up, we may request the customer to self-courier the product to us.
A customer is entitled to return the product in following conditions:
- There is a manufacturing defect with the products.
- The product is not as per the image shown on the site
- Wrong product delivered to the customer
For this the customer needs to meet the following conditions and ensure:
- The customer service team should be notified within 7 days of delivery
- The product is unused
- The product is not damaged
- The product should be returned in its original condition with the Bar code / MRP sticker on the cover of the product
The customer service representative may ask the customer to share the images of the product, MRP sticker to initiate the returns process.
All products will go through the Quality Check (QC) process and then only refund / exchange will be further processed. This process may take upto 7 – 10 working days. In case the product fails the QC process, the product will be re-shipped to the customer.
The amount paid by the customer during the transaction will be refunded to the customers. Any coupon code or discounts availed during the order will not be reimbursed or re-activated.
Please take an unboxing video when you receive the products. Unboxing video will be required for us to accept any returns